Order Issues & Returns

Squishies are touch-based personal-use items, so all sales are final. We do not accept returns or exchanges for change of mind, personal preference, or non-defective items.

Our quality promise

If an item arrives damaged, defective, incorrect, or missing, email hello@tinasf.com within 7 days of delivery. Include your order number, a short description, and clear photos or video of the issue.

Once we verify the issue, we’ll arrange a replacement when appropriate. If a replacement is unavailable, we’ll provide another appropriate resolution. Low-cost items usually do not need to be mailed back.

Natural variation

Minor differences in color, shape, texture, air bubbles, or surface appearance are part of the product and are not necessarily defects.

Not covered

Damage caused by pulling, tearing, puncturing, misuse, improper storage, or normal wear is not covered.

Please do not mail anything back unless Tina’s Squishy Factory asks you to do so.

This policy does not limit any rights that cannot be excluded under applicable law.